Remote Desktop Support
Secure Help, Right When You Need It
When something stops working, you need it fixed now, not after a site visit is scheduled. Ghost Strategic Services offers remote desktop support that puts an experienced technician on your screen within minutes, so your people can get back to work.
Because we are a security firm first, every remote session follows the same discipline we bring to penetration testing and audit work. You stay in control of your systems, and we leave nothing behind when the job is done.
What We Can Help With
- Workstation problems: slow or unstable computers, error messages, updates and driver issues
- Email and productivity: Microsoft 365 and Google Workspace accounts, Outlook profiles, shared mailboxes and calendars
- Software: installation, configuration and licensing for business applications
- Connectivity: VPN, Wi-Fi, network drives and printer access
- Security clean-up: suspicious pop-ups, unwanted software, compromised accounts and password resets
- New devices and staff: laptop setup, user onboarding and secure offboarding
Security Built Into Every Session
You approve every connection. Sessions start only when someone at your end accepts them. No unattended access unless you ask for it.
Encrypted end to end. All remote sessions run over encrypted connections, and technician accounts are protected with multi-factor authentication.
No access left behind. Temporary session tools are closed when we finish, and any credentials we used are handed back or rotated.
A clear record. After each session you receive a short summary of what we found, what we changed and anything that still needs attention.
How It Works
- Reach out: call or send a request through our contact page.
- Connect: we send a one-time link or code. Open it, approve the session, and a technician joins your screen.
- Watch us work: you can follow along, ask questions or end the session at any time.
- Get the summary: we confirm the fix with you and send a written recap.
Support hours are Monday to Friday, 8 a.m. to 6 p.m. Central. Ongoing support plans are available for teams that want a dedicated contact who already knows their environment.